Frequently Asked Questions

Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].

Shipping is free on all orders to Australia.

We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.

We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.

We offer a 15-day money-back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.

Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.

Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.

Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.

You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].

Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.

We’d love to hear from you! Your voice matters a lot at CleanForge Steam Cleaner. Your valuable feedback, questions, and suggestions can guide us to improve the platform for a better experience for our community. Whether you’re facing trouble, looking for guidance regarding usage, or simply want to share your thoughts, we’re always here to listen.

How You Can Reach Us
• Email: Contact us at askcleanforge@gmail.com for technical help, cleaner issues, and general enquiries.
• Social Media: Connect with us on our official pages to stay updated with the latest news and updates about steam cleaning.

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