Frequently Asked Questions
How does the Steam Cleaner work?
A steam cleaner works by heating water to produce high-temperature steam, which is then released through a nozzle to loosen dirt, grease, and bacteria on surfaces.
The heat and moisture sanitise and clean without harsh chemicals, making it effective for floors, tiles, kitchen appliances, and more.
How does a steam cleaner help keep my home cleaner?
A steam cleaner utilises high-temperature steam to break down dirt, grease, and bacteria, reaching deep into surfaces like floors, tiles, and appliances.
This makes cleaning faster, more effective, and chemical-free, leaving your home sanitised and fresh.
Where can I use a steam cleaner?
You can use a steam cleaner on hard floors, tiles, grout, kitchen appliances, bathroom surfaces, windows, mirrors, and some upholstery.
It helps remove dirt, grease, and bacteria without the use of harsh chemicals.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 15 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at askcleanforge@gmail.com.
Our operating hours are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours, Monday through Friday.